Jose works in the irrigation services industry in Dubai, United Arab Emirates, and was asking how to see a history of e-mail messages that were sent from SpendMap…

“I couldn’t confirm whether the PO, RFQ was sent to the recipient….How do I know the PO and RFQ are being sent successfully?“

There are two options for sending e-mail from SpendMap, 1) MAPI and 2) SMTP.

If you would like e-mails that are sent from SpendMap to show in your Outlook Sent Box, then use the MAPI option (using the two fields at the top of the E-mail Setting Screen).  TIP: In most cases, you do NOT need to enter any of the other MAPI-related settings further down the screen.

If, however, you prefer the SMTP option, you can enable the Sent E-mail Log, using the setting called “Maintain a log of sent e-mail messages” (also in E-mail Settings), and you will see a history of the outgoing e-mail messages in…
– PURCHASING > Utility > e-mail and internal messaging > e-mail log > Log of sent e-mail messages

TIP: It would be unusual for SpendMap users to verify that each and every e-mail was sent successfully (e.g. by checking Outlook or using the Sent E-mail Log), since you will be notified if an e-mail could NOT be sent.  If SpendMap cannot connect to Outlook or your SMTP server to send a message, you will see a “failed e-mail” icon in the Main Menu of SpendMap, and the failed message will show in the E-mail Error Log, in here…
– PURCHASING > Utility > e-mail and internal messaging > e-mail log > Local/Server e-mail error log

Or, if SpendMap is able to pass the message to the outgoing mail server but the message fails for some other reason (e.g. bad e-mail address), the mail server will send an “undeliverable mail” message back to the sender.