support

Self-Service Error Console in your Free Purchase Order Software

tech-supp-callWe love helping people who are using the Free Version of SpendMap.  Feel free to log a Support Ticket if there’s anything we can do for you.

But for those who prefer to go it alone, in v14.5 of SpendMap we enhanced the system’s Error Management Console to provide better information in the unlikely event that something goes wrong while using SpendMap.

In previous versions, if something went wrong, SpendMap would save all the details to an Error Report and then you had to log a support ticket.  But we’ve found that most errors are for obvious reasons (e.g. a power failure, getting disconnected from the network/server, etc.) and are not actually a problem in SpendMap itself.

So, if you happen to see an error, please review the on-screen information in the new Error Management Console.  In many (most) cases, you can clear the error and get right back to work.  And for those times that you’re just not sure, just click the [Send to SpendMap] button and our Knights in Shining Armor will jump right in to help.

 

Retiring Last Year’s Free Purchase Order Software (v12.65)

It has been a few months since we released version 14, so now the time has come to officially stop supporting the previous Free Version of SpendMap (v12.65).

Please upgrade at your earliest convenience.  The upgrade utility will bring forward all your data, history, settings, etc., so you will not lose any of your work in SpendMap.

For instructions on how to upgrade your system and a list of new features, from within SpendMap please select the menu HELP > CHECK FOR UPDATES.  This will not actually install the upgrade.  Rather, if you are using v12.65, this will expose a red hyperlink at the bottom of the Main Menu in SpendMap…just click the hyperlink to see full upgrade instructions.

Thanks,
The Free-Procurement Project Team
Totally FREE software that automates Purchase Orders and a whole lot more
Powered by SpendMap

Upgrade your Free Purchase Order Software

Finding answers about your Free Purchase Order Software

Chris works at a construction and maintenance services company in the United Kingdom and was asking about something that we wrote about a few months ago.

Of course we love to hear from anyone who has a question about their free Purchase Order Software but did you know that you can often find answers to your questions right here on this Blog?

To search for a topic, try clicking on the little “magnifying glass” at the right side of the menu at the top of the page or using the “Search Posts” widget in the right sidebar.

Catch a friend a fish and you feed them for a day…show a friend how to fish and you feed them for life!

fishing-for-answers in free PO software

Retiring Last Year’s Free Purchase Order Software (v11.98)

It has been two months since we announced the upgrade for last year’s release of the free version of SpendMap, so now the time has come to officially stop supporting version 11.98.

Please upgrade to the latest release (v12.65).

If you’re not sure which version you are using, just select the menu HELP > ABOUT.

For instructions on how to update your system, from within SpendMap please select the menu HELP > CHECK FOR UPDATES.  This will not actually install the update.  Rather, if you are using the old version, this will expose a red hyperlink at the bottom of the Main Menu in SpendMap…just click the hyperlink to see full upgrade instructions.

The upgrade utility will bring forward all your data, history, settings, etc., so you will not lose any of your work in SpendMap.

Thanks,

The Free-Procurement Project Team
Totally FREE software that automates Purchase Orders and a whole lot more
Powered by SpendMap

Retiring Last Year’s Free Purchase Order Software (v11.64)

It has been over three months since we announced the free upgrade for last year’s release of the free version of SpendMap (v11.64), so now the time has come to officially stop supporting the old version.

Going forward, we can only provide support for the latest release (v11.98).

If you’re not sure which version you are using, just select the menu HELP > ABOUT.

For instructions on how to update your system, from within SpendMap please select the menu HELP > CHECK FOR UPDATES.  This will not actually install the update.  Rather, if you are using the old version, this will expose a red hyperlink at the bottom of the Main Menu in SpendMap…just click the hyperlink to see full upgrade instructions.

NOTE: The upgrade utility will bring forward all your data, history, settings, etc., so you will not lose any of your work in SpendMap.

Thanks,

The Free-Procurement Project Team
Totally FREE software that automates Purchase Orders and a whole lot more
Powered by SpendMap

Is free Purchase Order software right for you?

Barry in Washington, D.C. commented that we might want to be a bit more forthcoming about the differences between the Free and Paid versions of SpendMap. free vs.  paid purchase order software

Sorry about that, Barry.  We didn’t mean to hide anything.

In a nutshell, while they are functionally very similar, the Free Version is a Windows/desktop application that was designed for small businesses and small buying groups in larger organizations, while the Paid Version is a web-based (browser-based) system that is more suitable for midsize and large organizations (since it runs in your web browser with no software to install, it’s easier to deploy to a large number of users).

Technology aside, there are also differences in the way that we sell, implement and support the two products.  For example, the Free Version is all set up for SMBs to do a self-evaluation, while we offer a more “consultative” sales approach for our larger customers who are considering the Paid Version (bigger companies tend to have more complex needs when it comes to their e-procurement systems, which often makes a self-evaluation impractical).

Similarly, the Free Version assumes a do-it-yourself implementation using the various resources that we provide with the free software (e.g. online help, video tutorials, online support system), while our larger, paying customers get to work directly with our Client Services Group and have access to our full line of Professional Services, such as priority phone support, web-based and on-site training, implementation consulting, and custom programming services.

Again, these are just the main differences between the Free and Paid Versions of SpendMap.  For more details, we added a new subsection called “Is this right for you?” to the Getting Started Documentation that comes with the free software.  Just select the menu HELP > CHECK FOR UPDATES, then exit and re-run SpendMap.  The new section is right at the top of the Getting Started Documentation.

Hope this helps.

Support Ticket System for free Purchase Order Software

We are upgrading some of our servers, so the free Support Ticket System will be offline for part of the day today.

If you need any help with the free version of SpendMap, just send an e-mail to free-support@spendmap.com and a new support ticket will be created for you automatically.

Thanks for your patience as we improve our infrastructure and prepare for additional growth in 2013.

Skype support for free Purchase Order Software

Our Support Group is now supporting Skype for our worldwide users.

So if you buy a Service Plan, per-incident support or other professional services, you can now call us free of charge from anywhere in the world.

Seems like a nice complement to the free Purchase Order Software.

As always, you can still get totally free support with the free support ticket system.

We’ll provide you with our Skype contact details when you place your order for services.

Have a great day!

Need help with your free Purchase Order Software?

We’ve had a few requests for additional assistance to implement the free version of SpendMap. 

While we’ve had pretty much unanimously positive feedback on the video tutorials, the online help system and the other free implementation resources that we’ve provided, free or not there’s still some work that needs to be done to get a new Purchasing System up and running, and who has time these days?

We understand and we’re happy to help.

So we’re now offering “a-la-carte” professional services.  You can buy a block of hours for…

  • phone or web-based training
  • implementation consulting
  • system configuration
  • technical support

…or anything else that you might need help with.  We can help you set up your user accounts and Master Files, import your items and suppliers, or maybe just spend some time discussing your current purchasing processes and how best to improve things with SpendMap.

You can learn more about these stand-alone services, as well as the yearly Service Plan, on this page.

And don’t forget, we also offer a free Setup Session, to point you in the right direction.  Not a replacement for formal training or implementation consulting, but hey, it’s free!

Hope that helps.