Training & Support

Backing up your free Purchase Order Software

When you start using the free version of SpendMap in your business, it is very important that you implement a backup procedure.  Your IT Department should be backing up your Purchase Order System when they backup the other applications on your PC or network servers.

We moved the backup and restore procedures into the Online Help system.  To update your Online Help, from the Main Menu of SpendMap, select the menu Help > Check For Updates, then exit the system.

At the bottom-left of the Help window, click “Free version guide” and look for the new subsection called “Backup
and Restore Procedures”.

If you have any questions, feel free to log a support ticket.

Skype support for free Purchase Order Software

Our Support Group is now supporting Skype for our worldwide users.

So if you buy a Service Plan, per-incident support or other professional services, you can now call us free of charge from anywhere in the world.

Seems like a nice complement to the free Purchase Order Software.

As always, you can still get totally free support with the free support ticket system.

We’ll provide you with our Skype contact details when you place your order for services.

Have a great day!

Free Purchase Order Software Video Tutorial

This new video tutorial outlines the free version of SpendMap that automates Purchase Orders and a whole lot more.

Click the image below to watch the video on YouTube…

Watch on YouTube

New Tutorial: Importing items into free Purchase Order Software

We’ve had a few requests for help with importing your items (item catalogs) into the free Purchase Order Software during initial system setup (saves time over keying in all the item details manually).

So to help you out, we put together a new video tutorial on importing items into the Item Master File.

The video actually covers many generic concepts about SpendMap’s built-in integration tools, not just importing items, so it will also be helpful for you when importing other Master Files (suppliers, account codes, assets, etc), as well as setting up transactional interfaces (e.g. exporting approved invoices to your Accounts Payable system, etc.).

TIP: As you’ll see at the end of the tutorial on importing items, we’ve added a sample import configuration to your Evaluation System, along with a sample spreadsheet containing a few sample items that you can use to test the import utility.  If you recently downloaded the free version, you may need to select the menu Help > Check For Updates to get these files.

You can watch all 14 video tutorials to help implement your free Purchase Order Software on our YouTube channel.

Thanks, and please keep the feedback coming!

Need help with your free Purchase Order Software?

We’ve had a few requests for additional assistance to implement the free version of SpendMap. 

While we’ve had pretty much unanimously positive feedback on the video tutorials, the online help system and the other free implementation resources that we’ve provided, free or not there’s still some work that needs to be done to get a new Purchasing System up and running, and who has time these days?

We understand and we’re happy to help.

So we’re now offering “a-la-carte” professional services.  You can buy a block of hours for…

  • phone or web-based training
  • implementation consulting
  • system configuration
  • technical support

…or anything else that you might need help with.  We can help you set up your user accounts and Master Files, import your items and suppliers, or maybe just spend some time discussing your current purchasing processes and how best to improve things with SpendMap.

You can learn more about these stand-alone services, as well as the yearly Service Plan, on this page.

And don’t forget, we also offer a free Setup Session, to point you in the right direction.  Not a replacement for formal training or implementation consulting, but hey, it’s free!

Hope that helps.

Free Webinars for your free Purchase Order Software?

May we have your feedback on something?

We’re considering replacing (or augmenting) our free one-on-one setup/training sessions with group webinars.  We’re thinking that a group setting might allow you to learn from other people who are using the free version of SpendMap, in addition to the advice that our internal staff can provide.

Please take this 30 second survey to let us know which direction to go.

Thanks!

Free setup assistance for your free Purchase Order Software

We’ve had a few requests to help new users of the free Purchase Order Software with the setup (configuration) of the system.

Sure, we’re happy to help.

SpendMap includes an easy-to-use Setup Wizard and detailed online help, but if you’re in a hurry and don’t have time to read it, we would be happy to walk you through it.  Just send us a note at free-procurement@spendmap.com and we’ll set up a short meeting.  It should only take 15 or 20 minutes to get you set up and processing Purchase Orders.

We may not be able to provide this free service forever but we’ll try as long as we can until the user community gets too big.  Mind you, by then we’ll likely have a user forum in place, so you’ll be able to help each other at that point.

Hope to hear from you soon…

Support System Now Online

The new support system is now online, so you can get free support for your free software.

I know, I know, you need the software before you need support.  We’re almost there.  Just working through a couple issues with the installer program, to make it as easy as possible for everyone to get the system up and running.

So in the meantime, while our developers are putting the bow on the package, the rest of us have had an opportunity to tie up some loose ends, like the new support system, finishing up a couple sections of the Online Help, and so on.

So the whole package will be a bit more polished, which I think you’ll all appreciate.

Hang in there everyone…we’re very close.